1 (800) 409 8078
Log In
New Here ? Sign Up

5 Simple Ways Secure Messaging Saves You Money

May 25,2016

5 Simple Ways Secure Messaging Saves You Money

Medical practices are losing time and money as a result of poor communication with staff and inefficient care coordination. In this day and age, there are no excuses to keep making the same communication mistakes. Wouldn’t you rather keep the money in your practice and have a more productive staff, more engaged patients, and better care outcomes ?

Enter the 21st century solution to 20th century problems -- secure messaging. It’s HIPAA-compliant, speeds up communication, provides better medication adherence and follow-up care that reduces costly hospital readmissions. Here are the five ways how secure messaging can save millions of dollars for your medical practice:

  1. Communication That Actually Works At Lightning Speed

The days of phone tag, pagers, and faxes are over. With the recent news that medical orders now can be transmitted by text, healthcare providers can provide direct orders to their staff and provide instantaneous care to their patients.

Not only that, physicians and nurses save an estimated $8.3 billion per year in wasted communication (1) by getting rid of old paging systems to secure messaging apps like IM Your Doc that requires no integration or set-up costs.

2.  Better Medical Adherence

Recent studies have shown (2) that when a patient is reminded to take their medicine, or follow instructions for a pre-surgery procedure through secure messaging reminders, that medical adherence is increased by about 17%.

Let’s take this situation for example. We have a patient named Jack, and the surgeon tells Jack in his office three days prior to the surgery that Jack cannot have food the day before his surgery. It’s an expensive surgery with a team of four people, and the surgeons suit up, then Jack arrives. In the pre-surgery consult, Jack informs the team that he had a date night at a restaurant the night before the surgery.

Now the surgery has to be postponed and that’s about $60,000 in costs to the surgical practice. All of that could have been avoided with a simple text reminder to Jack to avoid all foods the night before his surgery.

3. Follow-Up Care That Avoids Costly Readmissions

The most dangerous time for a patient is the discharge transitory period from hospital to home because of the lack of follow-up care that is prevalent in hospital discharges.

Currently, one in five U.S. patients discharged to their home from the hospital experienced an adverse event within three weeks of discharge. (3) Sixty percent were medication related and could have been avoided.  As a result, post-discharge clinics is a growing trend in the medical industry.

The fact is -- we don’t need post-discharge clinics. We need a simplified communication process that connects hospitalists with PCPs, avoids duplicative tests, and minimizes medication errors that costs at least $3.5 billion dollars (4) annually.

Secure messaging allows for instantaneous sharing of PHI, patient notes, lab tests, discharge care plans, and correct medication prescriptions. Not only that, it also cuts out ineffective communication methods such as phone tag, pagers, faxes, and emails that often can get lost in the noise.

4. Clinical Communication That Saves You Money

Time wasted in poor communication costs healthcare providers over $800 million annually, and $4.9 billion per year for nurses. (5) A recent Ponemon study showed the use of secure messaging increases productivity which results in major cost savings:

Cost Savings Resulting From Using Text Messaging For Clinical Communication


Estimated Time Savings In Minutes

Extrapolated Annual Estimated Time Savings

Number of Registered Hospitals

Extrapolated Annual Impact For Industry

Patient Admissions




$2.30 Billion

Emergency Response




$0.93 Billion

Patient Transfers




$2.66 Billion





$5.88 Billion

It’s why secure messaging is a no-brainer, and why it is rapidly becoming the communication method of choice for physicians, nurses, and healthcare providers.

5. Happy Patients, Happy Practice, Happy Profits

What we call the three H’s may sound a little silly, but it’s true for any business. If you respond effectively to your customers’ needs, and they feel responded to and treated respectfully, then they will come back to your business time and time again. The same is true for any medical practice with their patients.

Studies have shown that when patients are engaged through secure messaging (6), it helps them get the care they need sooner, helps them avoid high co-pays associated with an office visit, and also improved their overall health.

Secure messages get noticed more than an update in a patient portal as one director of a hospital system (7) in Pennsylvania noted, and she also reported a decrease of as much as 2% in missed appointments with the use of secure reminders. By using secure messaging, it resulted in better care coordination, better patient outcomes, and increased patient satisfaction.

It’s no wonder secure, real-time messaging is on the rise as the best communication tool for physicians, staff, providers, and patients. It is very simple to use, provides instantaneous exchange of information, and is HIPAA-compliant.

For more information about how IM Your Doc’s secure real-time messaging platform can save you time and money, click here to request a free demo.

1. http://www.informationweek.com/healthcare/mobile-and-wireless/nurses-say-pagers-must-go-hospitals-drag-feet-/d/d-id/1204255

2. http://www.medicaldaily.com/receiving-text-messages-improve-medication-adherence-adults-chronic-disease-371808

3. https://imyourdoc.com/blog/blogDetails/poor-communication-between-hospitalists-and-pcps-impacts-patients/

4. https://imyourdoc.com/blog/blogDetails/poor-communication-between-hospitalists-and-pcps-impacts-patients/

5. https://imyourdoc.com/blog/blogDetails/negative-financial-impact-of-communication-inefficiencies-in-hospitals/

6. http://healthitanalytics.com/news/online-patient-engagement-spikes-when-high-costs-are-involved

7. http://www.healthcareitnews.com/news/geisinger-successes-challenges-texting-patients